See, Feel, Think, Do

ABOUT THE AUTHORS

SHAUN SMITH

Over the last 15 years, Shaun has been a key catalyst in expanding management focus from the tactical issues of customer service to the much wider and strategic issue of customer experience. He has developed some of the latest thinking around this subject, focusing specifically on how organisations can achieve brand differentiation and customer loyalty. He is sought after as a speaker internationally and consults to leading organisations worldwide. Shaun is co-author of two critically-acclaimed management books: Uncommon Practice; People who deliver a great brand experience and Managing the Customer Experience; Turning customers into advocates. He now runs his own consultancy SSCO, which is firmly rooted in See, Feel, Think, Do principles. Find our more by visiting www.shaunsmithco.com

ANDY MILLIGAN

Andy is widely acknowledged as a leading international brand consultant who has worked for over 15 years advising major organisations on brand-building strategies. He joined the Interbrand Group in 1990, moving to its Singapore office in 2002 where he was managing director. Andy has worked on a wide range of brand consultancy projects internationally and across a number of market sectors. Previous publications include Brand it Like Beckham and Uncommon Practice; People who deliver a great brand experience, co-authored with Shaun Smith.

Book these speakers
for your conference or workshop

Shaun Smith and Andy Milligan can be booked for presentations, workshops and speeches on See Feel Think Do, and all aspects of branding and customer experience. To find out more, contact us or visit www.shaunsmithco.com/speakers

Find out more in our book SEE, FEEL, THINK, DO.

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SEE, FEEL, THINK, DO

PUBLISHED BY CYAN

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